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100%
Customer Satisfaction Guaranteed
At Fin-Alley Gifts |
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We want you to be 100% happy with your order. To have you as a
Satisfied Returning Customer is our goal at Fin-Alley Gifts.
1) In the event that your order arrives damaged, please contact
us immediately at either
847.967.0711 or
Product Assistance so we can make arrangements to rectify the
situation. If the product is defective or damaged, then we will
incur the cost to get it taken care of satisfactorily.
2) If you decide that you do not want the product for any other
reason than damage, please follow the returns policy below.
Returns: 30-Day Money Back Guarantee:
1) Check your Packing Slip Make sure you're
within the 30 days return period. Items must be
returned in their ORIGINAL saleable condition to be accepted.
2) Include a copy of this packing slip & return by insured UPS,
FedEx or USPS.
3) Products must be returned in the original package and/or
packing materials. Please do not destroy packages when opening.
Do not tear foam, box or enclosure cards. Products must be
returned in original saleable condition.
4) Damage by improper packaging, care or handling is not
returnable.
5) Your money will be refunded, less shipping and handling
charges, as soon as possible after return of goods.
Return To:
Fin-Alley Gifts
P.O. Box 463
Morton Grove, IL 60053
Please Note: All orders are final 30
(thirty) days after the order is shipped.
Customer is responsible for contacting Fin-Alley Gifts regarding
returns.
Fin-Alley Gifts is not responsible for misdirected mail or
E-mail that causes unforeseen delays in shipping.
All unauthorized returns will be refused upon arrival.
We will not accept any returns on "special orders".
Fin-Alley Gifts will refund the cost of any returned items minus
shipping, if the item is not a "Special Order" and it is
returned within the specified time and conditions. Sorry, we do
not reimburse customer return costs. |
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